With the ever-growing use of electronic devices in the backcountry, products can be damaged or destroyed in rugged conditions. Even if steps are taken to protect electronics when backpacking or camping, they could still be damaged. Knowing the warranty for that expensive GPS device, camera, or avalanche device can be important if the device needs to be returned.
Read the Product Warranty Information
When buying a new electronic device, first read the fine-print found in the instructional manual or booklet. This section will discuss specific requirements for their warranty policy, how long the warranty is valid from date of purchase, and what constitutes a valid warranty issue. Read this information carefully, as it can often be overlooked in the rush and excitement when buying a new piece of gear. If you have questions about the warranty, look for a customer service phone number or email address, which will be with either the product information, or on the company’s website.
Check with the Outdoor Store on Return Policies
If the warranty policy doesn’t cover what’s wrong with the device, check with the store where it was bought. Some stores have more generous return policies than others. For instance, REI has a very generous return policy for outdoor gear, which says that is has a “100% satisfaction guaranteed,” policy. However, other stores will differ on their own return policies, or may not accept returns at all. Check with the store clerk or website for this information.
If the outdoor electronic device will be a gift for someone else, keep the receipt from the store or website, just in case it needs to be returned.
Common Warranty Coverage for Outdoor Electronics
- Warranties may specify a certain amount of time from date of purchase that the warranty will be in effect. After that time the warranty is void.
- The company can choose to fix the product or replace it.
- The company will fix or replace the product if it is not functioning as advertised.
- Coverage does not apply to what is considered normal wear-and-tear of the product.
- Coverage may not apply if the unit has suffered water damage. However, many electronics made for outdoor enthusiasts make their devices to have some water resistance, such as being water resistant up to a certain number of feet. This doesn’t mean it is waterproof.
Knowing the warranty information on outdoor electronics can be very helpful if the product needs to fixed or replaced due to damage in the backcountry.
Bill Sassani - Bill Sassani is an outdoor enthusiast, educator, and writer with over 15 years' experience.
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